IT Service Management Courses and Certifications

Customer Service to Customer Relationship Management

1077 ratings at Udemy

Master effective strategies to transform satisfied customers into passionate brand advocates, boosting revenue through sustained relationships and positive customer experiences.

• Udemy
• 1 hour 28 minutes
• Self-Paced
• Paid Course

Starweaver

Effective Service Innovation by Design in Hotel Management

12 ratings at Coursera

Explore design thinking and customer-centric approaches to innovate hotel services, enhance guest experiences, and drive organizational success in the dynamic hospitality industry.

• Coursera
• 9 hours 59 minutes
• Self-Paced
• Paid Course

Introduction to Service Innovation and Management

Explore service innovation management in healthcare, focusing on process improvement, organizational culture, and data-driven decision-making to enhance customer experience and operational efficiency.

• Coursera
• 16 hours 18 minutes
• Self-Paced
• Paid Course

Engaging in Service Innovation and Management

Explore tools for healthcare service redesign, including process evaluation, change management, team dynamics, and leadership strategies. Apply concepts to real-world organizational challenges.

• Coursera
• 18 hours 15 minutes
• Self-Paced
• Paid Course

Packt

Service Integration and Management (SIAM) Foundation

Master Service Integration and Management fundamentals to effectively coordinate multi-vendor IT environments, implement SIAM roadmaps, and optimize service delivery governance.

• Coursera
• 14 hours 26 minutes
• Self-Paced
• Conference Talk

Service Operations Management

Master service operations by managing ticket routing, SLA performance, vendor selection, and refund compliance using CRM systems and data-driven frameworks to streamline workflows and ensure policy-aligned delivery.

• Coursera
• 11 weeks, 1 hour a week
• Self-Paced
• Paid Course

Packt

Cloud Communications, Data Management, and Service Mesh

Master Kubernetes deployments with Helm, service meshes, and cloud-native communication patterns while implementing data management solutions using real-world tools.

• Coursera
• 13 hours 10 minutes
• Self-Paced
• Paid Course

Packt

Service Integration & Management

Master the SIAM™ framework to design, implement, and manage multi-vendor IT ecosystems, covering governance, service integration, and continuous improvement across the full SIAM roadmap lifecycle.

• Coursera
• 21 hours
• Self-Paced
• Paid Course

Packt

IT Service Management Excellence – ITIL 4 Foundation Program

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Learn IT Service Managemen…

• Coursera
• 5 weeks, 3 hours a week
• Self-Paced
• Paid Course

Packt

Networking, Virtualization, and Service Management in Linux

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. This course equips you wit…

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

Career Certificate

ITIL® 4 Foundation Course

Master ITIL 4 fundamentals to optimize IT service management, align business value, and prepare for foundation certification with practical frameworks.

• Graduate School USA
• Self-Paced
• $1,979.00

Product and Service Management

965 ratings at Udemy

Know the Work that is Involved in Getting a Product Onto the Shelf and a Service Ready for Effective Delivery

• Udemy
• 1 hour 42 minutes
• Self-Paced
• Paid Course

Executive Diploma in Sales and Service Management

534 ratings at Udemy

Executive Diploma in Sales and Service Management by MTF Institute

• Udemy
• 1 hour 20 minutes
• Self-Paced
• Paid Course

Service Management and Complaint Handling

481 ratings at Udemy

Improve service quality, manage customer relationships, and turn complaints into opportunities for growth. Learn effective complaint handling and service recovery strategies for business success.

• Udemy
• 1 hour 59 minutes
• Self-Paced
• Free Online Course

Professional Diploma in Omnichannel Sales&Service Management

213 ratings at Udemy

Facebook, Instagram, Whatsapp, Telegram, Apple, Wechat, Web, Bots and Chats Usage at Sales, Service, Digital Marketing

• Udemy
• 1 hour 16 minutes
• Self-Paced
• Paid Course