IT Support Courses and Certifications

Models & Frameworks to Support Sales Planning

80 ratings at Coursera

Improve analytical competencies for sales planning through conceptual approaches, selling models, and frameworks. Enhance hard and soft skills to support strategic sales management and customer interactions.

• Coursera
• 21 hours 42 minutes
• On-Demand
• Paid Course

Apple Support Essentials for the IT Help Desk

81 ratings at Udemy

Master iOS and macOS support skills for IT professionals transitioning from Windows/Android environments to confidently troubleshoot Apple devices and resolve tickets faster.

• Udemy
• 9 hours 24 minutes
• On-Demand
• Paid Course

[LEGACY–SUPPORT END] Spark SQL & Hadoop (For Data Science)

74 ratings at Udemy

Learn HDFS commands, Hadoop, Spark SQL, SQL Queries, ETL & Data Analysis| Spark Hadoop Cluster VM | Fully Solved Qs

• Udemy
• 5 hours 42 minutes
• On-Demand
• Paid Course

Support kids' projects: Web development

8 ratings at edX

Learn to build your own interactive websites using HTML, CSS, and JavaScript.

• edX
• 3 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

How to Support Your Employees' Well-Being

1322 ratings at LinkedIn Learning

Find out how you, as a manager, can support employees struggling with burnout, stress, work-life imbalances, and other challenges that affect their performance and productivity.

• LinkedIn Learning
• 35 minutes
• On-Demand
• Free Trial Available

Clinical Decision Support Systems - CDSS 4

Explore machine learning evaluation in clinical decision support systems, covering validation, bias assessment, fairness, explainability, and privacy concerns for improved healthcare outcomes.

• Coursera
• 8 hours 10 minutes
• On-Demand
• Paid Course

S/4 HANA Stock Room Management and ECC SAP WM Support Course

55 ratings at Udemy

Master SAP support consultant roles, SLAs, ticket handling, and WM support issues with solutions. Explore S/4 HANA Stock Room Management vs SAP WM, and prepare for future transitions.

• Udemy
• 5 hours 25 minutes
• On-Demand
• Paid Course

Technical Support Basics for Everyone

48 ratings at edX

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

• edX
• 5 weeks, 9-12 hours a week
• On-Demand
• Free Online Course (Audit)

Support Individual Growth and Development

46 ratings at Coursera

Master coaching techniques and feedback frameworks to develop your team, conduct effective performance reviews, and navigate difficult conversations using Google's proven management strategies.

• Coursera
• 3 hours 6 minutes
• On-Demand
• Paid Course

Goodwill

Career Support Community and Resources

48 ratings at Coursera

Explore technology trends, virtual coaching, community partnerships, and career development opportunities for Career Coaches and Navigators. Complete a capstone project to apply your skills.

• Coursera
• 16 hours 1 minute
• On-Demand
• Paid Course

Capstone: Preparing to work as a Cloud Support Associate

46 ratings at Coursera

Practical preparation for AWS cloud support roles, covering troubleshooting, customer interaction, architecture analysis, job application strategies, and interview preparation.

• Coursera
• 10 hours 35 minutes
• On-Demand
• Paid Course

Generative AI: Transform Your Customer Support Career

49 ratings at Coursera

Master generative AI tools and techniques to revolutionize customer support operations, from automated responses to sentiment analysis, while learning ethical AI integration and practical implementation strategies.

• Coursera
• 9 hours 1 minute
• On-Demand
• Paid Course

Windows 10: Advanced Troubleshooting for IT Support

1153 ratings at LinkedIn Learning

Explore advanced troubleshooting concepts around Windows 10, including hardware, devices, network and remote connectivity, performance, and updates.

• LinkedIn Learning
• 1 hour 55 minutes
• On-Demand
• Free Trial Available

How To Automate Sales and Support Using Chatbots

33 ratings at Udemy

Learn how to best use Chatbot technology to organize and grow your business using Manychat app.

• Udemy
• 2 hours 33 minutes
• On-Demand
• Paid Course

Skills and Best Practices for Cloud Support Associates

27 ratings at Coursera

Explore cloud support best practices, tools, and methodologies. Learn from AWS professionals about customer interactions, troubleshooting, and becoming a trusted advisor in the cloud support field.

• Coursera
• 4 hours 53 minutes
• On-Demand
• Paid Course