IT Support Courses and Certifications

Credential

AWS Cloud Support Associate

6821 ratings at Coursera

Develop in-demand cloud computing skills with AWS training, covering key services, troubleshooting, and automation. Gain hands-on experience and access job opportunities in this high-growth field.

• Coursera
• 12 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 7 courses

Help from the Helpdesk - Cybersecurity Insights and Career Advice

Learn effective helpdesk strategies, career insights, and security best practices from industry expert Mick Douglas. Gain valuable tips on active defense, risk assessment, and forensics in this informative talk.

• YouTube
• 50 minutes
• Self-Paced
• Free Video

Introduction to Technical Support

1206 ratings at Coursera

Learn essential IT support skills, explore career paths, and gain hands-on experience with ticketing systems. Develop a customer-focused mindset and understand industry tools for a successful technical support career.

• Coursera
• 12 hours 26 minutes
• Self-Paced
• Paid Course

Relational Database Support for Data Warehouses

592 ratings at Coursera

Learn SQL extensions for data warehousing, including subtotal operators, analytic functions, and materialized views. Gain skills in query formulation, physical design, and data governance for business intelligence applications.

• Coursera
• 2 days 23 hours 32 minutes
• Self-Paced
• Paid Course

Become a Peer Sponsor: Intro to Military Transition Support

Learn to support transitioning military members as a certified peer sponsor, focusing on community reintegration, goal-setting, and mental health assistance.

• Coursera
• 4 hours 49 minutes
• Self-Paced
• Paid Course

Basic Life Support (BLS)

6964 ratings at Udemy

Learn BLS online, anywhere, anytime! Created by physicians and adheres to the latest ILCOR Standards and Guidelines

• Udemy
• 1 hour 55 minutes
• Self-Paced
• Free Online Course

First Aid & Basic Life Support (BLS)

1214 ratings at Udemy

Learn CPR, FA, & AED and BLS online! Created by physicians and adheres to the latest ILCOR Standards and Guidelines

• Udemy
• 2 hours 10 minutes
• Self-Paced
• Free Online Course

TOTAL: CompTIA A+ Core 1 (220-1201) Course + Practice Exam

88078 ratings at Udemy

Everything you need to pass A+ Certification Core 1 (220-1201) Exam, Mike Meyers and Total Seminars!

• Udemy
• 20 hours 38 minutes
• Self-Paced
• Paid Course

Stress First Aid for Healthcare Workers: A Peer Support Tool

21 ratings at Coursera

Learn peer support techniques to recognize, address, and prevent stress reactions in healthcare settings, promoting recovery and well-being among colleagues.

• Coursera
• 13 hours 9 minutes
• Self-Paced
• Paid Course

Disability Awareness and Support

332 ratings at Coursera

Promote equal opportunity for students with disabilities in higher education through awareness, legislation, universal design, and assistive technologies. Gain competence in supporting diverse learners.

• Coursera
• 7 hours 31 minutes
• Self-Paced
• Paid Course

Positive Behavior Support for Young Children

Learn the evidence-based models to promote social-emotional development for young children.

• edX
• 32 hours
• Self-Paced
• Free Online Course

Coursera

Create Customer Support Data with Google Sheets

414 ratings at Coursera

Transform raw customer support data into actionable insights using Google Sheets. Learn to leverage formulas, link tabs, and analyze performance against service standards.

• Coursera
• 2 hours 10 minutes
• Self-Paced
• Paid Course

Production Support - Site Reliability Engineer

5721 ratings at Udemy

Master the fundamentals of Site Reliability Engineering (SRE), from understanding application monitoring and incident management to implementing DevOps practices for maintaining reliable systems.

• Udemy
• 6 hours 49 minutes
• Self-Paced
• Paid Course

Credential

Akamai Customer Consulting and Support

372 ratings at Coursera

Develop essential tech skills for entry-level roles in Professional Services, Customer Support, and Security Operations through six self-paced courses covering fundamentals of IT, networking, and problem-solving.

• Coursera
• 16 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 6 courses

IT Support Technical Skills Bootcamp

5237 ratings at Udemy

Hands-on Technical skills for IT Support Professionals

• Udemy
• 1 day 18 hours 19 minutes
• Self-Paced
• Paid Course