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OpenLearning

Customer Support

via OpenLearning

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Overview

Master AI & Machine Learning for 50% Off
Go under the hood of AI — neural networks, real-world applications & more. Designed by UNSW experts.
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This introductory course covers customer support venues, common challenges, applications, documentation practices, and proactive support.

Syllabus

  • Define customer support
  • Know the different venues for customer support
  • Recognize challenges of customer support
  • Learn different applications
  • Know proper forms of documentation
  • Learn to be proactive in customer support

Taught by

ECA Online

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