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Coursera

2026 Introduction To Customer Service & Customer Support

via Coursera

Overview

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Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience. Throughout the journey of this course, you'll learn how to effectively communicate with clients. You'll also understand how handle different kinds of clients and customer support scenarios.

Syllabus

  • Welcome to this course on customer service and customer support
  • Fundamentals of handling customer service requests
  • Customer service and customer care
  • Using social media to listen to customers

Taught by

Alex Genadinik

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