IT Support Courses and Certifications

Microcredential

IBM IT Support

Develop job-ready IT support skills in hardware, software, networking, cybersecurity, and cloud computing. Gain hands-on experience, earn an IBM Professional Certificate, and prepare for CompTIA certification exams.

• Coursera
• 39 weeks, 2 hours a week
• On-Demand
• Paid Course
• 5 courses

Data Warehousing Essentials for Analytics and AI Support

Explore data warehousing essentials for analytics and AI support, covering architecture, dimensional modeling, and database concepts to transform raw data into actionable insights.

• Coursera
• 16 hours 36 minutes
• On-Demand
• Paid Course

Support kids' projects: Programming with Scratch

Discover the fundamentals of programming using the block-based programming language called Scratch.

• edX
• 4 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Coursera

Build a Chatbot with Voiceflow: Ecommerce Customer Support

Learn to create a functional ecommerce customer support chatbot using Voiceflow. Master capturing responses, managing interactions, and customizing the bot to handle queries, provide product info, and track orders.

• Coursera
• 1 hour 44 minutes
• On-Demand
• Paid Course

Coursera

Support for Visual Processing with Microsoft Word

Create tools in Microsoft Word to support students with visual processing difficulties, enhancing their learning and communication abilities in the classroom.

• Coursera
• 1 hour 29 minutes
• On-Demand
• Paid Course

L&T EduTech

Deep Excavations and Support Systems

Delve into underground construction techniques, from excavation support systems to retaining structures, covering essential methods, tools, and design principles for safe and efficient deep excavation projects.

• Coursera
• 9 hours 40 minutes
• On-Demand
• Paid Course

Coursera

GenAI for Customer Support

Master AI-powered customer support techniques to automate responses, analyze customer data, and deliver personalized solutions, enhancing service quality and efficiency through hands-on practice with generative AI tools.

• Coursera
• 3 hours 7 minutes
• On-Demand
• Paid Course

Teach computing: Support SEND learners with computing

Explore a range of ways to make your computing lessons more inclusive for learners with special educational needs and disabilities.

• edX
• 2 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Packt

Apple Certified Support Professional macOS 11

Master essential macOS 11 support skills, from installation and user management to troubleshooting. Learn system configuration, networking, data protection, and application management for professional technical support.

• Coursera
• 14 hours 38 minutes
• On-Demand
• Paid Course

Coursera

Dashboards in Qlik Sense: Decision-Support Dashboards

Create interactive decision-support dashboards using Qlik Sense to merge economic and spatial data, visualize information, and identify optimal locations for new petrol stations through data-driven analysis.

• Coursera
• 2 hours 11 minutes
• On-Demand
• Paid Course

Cisco Certified Support Technician IT Support 100-140 Unit 3

Master ports, cables, and desktop components for IT support. Identify HDMI, USB, Ethernet connections, install RAM, drives, and graphics cards using Device Manager.

• Coursera
• 2 hours 44 minutes
• On-Demand
• Paid Course

Cisco Certified Support Technician IT Support 100-140 Unit 5

Master troubleshooting Windows, Mac, and mobile systems with practical skills for resolving user issues, managing devices, and optimizing performance across platforms.

• Coursera
• 5 hours 46 minutes
• On-Demand
• Paid Course

GLP-1 Medication Support Course for Fitness Professionals

Unlock specialized training to confidently support clients using GLP-1 medications like Ozempic® and Wegovy® through exercise, nutrition, and behavioral coaching strategies.

• Coursera
• 14 hours 52 minutes
• On-Demand
• Paid Course

Cisco Certified Support Technician IT Support 100-140 Unit 6

Master networking fundamentals including LAN/WAN setup, IPv4/IPv6 addressing, device management, security protocols, and troubleshooting across Windows/Mac systems for IT support.

• Coursera
• 4 hours 58 minutes
• On-Demand
• Paid Course

Packt

Apple Support Pro Certification Guide (SUP-2026)

Master Apple device management and troubleshooting skills to prepare for the Apple Support Pro Certification, covering MDM, iCloud, iOS 18, macOS 15, security, and diagnostic tools.

• Coursera
• 13 hours 48 minutes
• On-Demand
• Paid Course