Incident Management Courses and Certifications

ISO 22301—Business Continuity Management (BCM & BCP)

1185 ratings at Udemy

Everything you need to know about ISO 22301—Business Continuity Management (BCM) and Business Continuity Planning (BCP)

• Udemy
• 2 hours 59 minutes
• Self-Paced
• Paid Course

Packt

Security Operations

25 ratings at Coursera

Gain essential skills in managing and securing organizational operations, from incident handling to disaster recovery, aligned with CISSP standards. Master operational security fundamentals for robust cybersecurity.

• Coursera
• 5 hours 45 minutes
• Self-Paced
• Paid Course

ITIL (Live Online)

22 ratings at CourseHorse

Build practical knowledge and skills in IT Service Management through the most widely adopted approach in the world.

• CourseHorse
• 24 hours
• Self-Paced
• $1,895.00

Career Certificate

Cisco Certified Support Technician IT Support - 100-140

20 ratings at Coursera

Master IT support fundamentals and troubleshooting workflows to prepare for Cisco CCST 100-140 certification with hands-on experience in hardware, software, and networking.

• Coursera
• 16 weeks, 5 hours/week
• Self-Paced
• Paid Course
• 10 courses

Coursera

Advanced ITSM with ServiceNow: Optimizing IT Operations

12 ratings at Coursera

Master ServiceNow ITSM capabilities to streamline IT operations, manage incidents and changes, and optimize service delivery with ITIL-aligned best practices and hands-on demos.

• Coursera
• 4 hours 8 minutes
• Self-Paced
• Paid Course

Career Certificate

The Pearson Complete Course for CISM Certification

11 ratings at Coursera

Master information security management through comprehensive CISM certification preparation covering governance, risk management, program development, and incident response strategies.

• Coursera
• 4 weeks, 5 hours/week
• Self-Paced
• Paid Course
• 5 courses

ITIL 4: Management Practices

11 ratings at Coursera

Explore seven key ITIL practices including continual improvement, incident management, and service desk operations to complete your service management expertise.

• Coursera
• 6 hours 20 minutes
• Self-Paced
• Paid Course

Dell

Dell Technologies Networking & Security Technical Support

11 ratings at Coursera

Master network troubleshooting and cybersecurity fundamentals while learning to identify threats, implement security frameworks, and develop incident management strategies for effective technical support.

• Coursera
• 10 hours 12 minutes
• Self-Paced
• Paid Course

All You Need to Know About ITSM Processes In ServiceNow

1045 ratings at Udemy

Discover the core ITSM processes in ServiceNow, from incident management to knowledge bases, starting with the basics and progressing through key functionalities.

• Udemy
• 3 hours 32 minutes
• Self-Paced
• Paid Course

Career Certificate

Identifying and Managing Security Gaps for Remote Teams

8 ratings at Coursera

Equip yourself to secure remote teams, develop incident response plans, and implement continuous improvement strategies for enhanced cybersecurity in the evolving digital work landscape.

• Coursera
• 8 weeks, 5 hours/week
• Self-Paced
• Paid Course
• 3 courses

Introduction to Detection and Incident Response

Explore incident detection and response lifecycle, team roles, and essential tools for containing, eradicating, and recovering from security threats effectively.

• Coursera
• 3 hours 15 minutes
• Self-Paced
• Paid Course

Coursera

Technical Troubleshooting: Diagnostics, Networks, Customers

Enhance IT support skills: diagnose issues, manage networks, and communicate effectively with stakeholders. Learn practical techniques for resolving complex software and network problems confidently.

• Coursera
• 2 hours 10 minutes
• Self-Paced
• Paid Course

Coursera

ITSM Foundations: Optimizing IT Service Management

Master ITSM fundamentals and ServiceNow platform through hands-on practice with incidents, changes, service requests, and ITIL best practices for efficient IT operations.

• Coursera
• 3 hours 30 minutes
• Self-Paced
• Paid Course

CompTIA Cybersecurity Analyst (CySA+) CS0-003: Unit 3

Master attack methodology frameworks, incident response activities, and management lifecycle to counter cyber threats and safeguard organizational data integrity effectively.

• Coursera
• 2 hours 16 minutes
• Self-Paced
• Paid Course

Packt

Information Systems Operations and Business Resiliency

Gain expertise in auditing IT operations and ensuring system resiliency for CISA certification. Explore IT components, data governance, incident management, and business continuity planning to excel in managing complex IT infrastructures.

• Coursera
• 7 hours 40 minutes
• Self-Paced
• Paid Course