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Udemy

All You Need to Know About ITSM Processes In ServiceNow

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Overview

Understand the Core ITSM Processes in ServiceNow

What you'll learn:
  • Understand Basic ITSM Processes
  • Know the basics of ServiceNow

We will be starting from the basics of ServiceNow. So, even if you are not aware of creating records in ServiceNow, its fine. You will learn it.

In this course, core ITSMprocesses are covered - Incident, Problem, Change, Service Catalogs, CMDB, Knowledge.

Technical concepts of ServiceNow are not discussed in this course. You can look at my SerivceNow Admin course if you are looking for knowledge on Admin activities.

Syllabus

  • Introduction
  • ITSM in General
  • ITSM in ServiceNow
  • Service Catalogs and Knowledge Management

Taught by

Revanth Sodavaram Muni

Reviews

4.7 rating at Udemy based on 1016 ratings

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