Empathy Courses and Certifications

Learn Emotional Intelligence, the Key Determiner of Success

4205 ratings at LinkedIn Learning

Psychologist and author Daniel Goleman explores the four domains of emotional intelligence: self-awareness, self-management, social awareness, and relationship management.

• LinkedIn Learning
• 33 minutes
• On-Demand
• Free Trial Available

CVS Health

Introduction to Customer Service

347 ratings at Coursera

Comprehensive communication and problem-solving skills for exceptional customer service. Learn to create positive interactions, de-escalate conflicts, and manage time effectively in retail environments.

• Coursera
• 18 hours 55 minutes
• On-Demand
• Paid Course

The Impactful Communicator-Creating Connection and Influence

Master clear, confident communication by understanding audiences, building connections, and inspiring action through inclusive strategies and authentic messaging.

• Coursera
• 16 hours 57 minutes
• On-Demand
• Paid Course

This is Strategy with Seth Godin

333 ratings at Udemy

Make an impact with an elegant strategy, one that transforms your project with impact

• Udemy
• 3 hours 43 minutes
• On-Demand
• Paid Course

Microcredential

Leadership and Negotiation Skills

204 ratings at Coursera

Desarrolla habilidades de liderazgo, comunicación y negociación efectivas. Aprende técnicas para mejorar relaciones, favorecer la cooperación y lograr acuerdos exitosos en diversos contextos.

• Coursera
• 8 weeks, 10 hours a week
• On-Demand
• Paid Course
• 3 courses

Leadership Tips, Tactics and Advice

3906 ratings at LinkedIn Learning

Lead with intention using the leadership tips, tactics, and advice in this audio-only course.

• LinkedIn Learning
• 56 minutes
• On-Demand
• Free Trial Available

Improving Your Listening Skills

4062 ratings at LinkedIn Learning

Using a few key techniques, learn how to dramatically enhance how your listening skills are perceived by others.

• LinkedIn Learning
• 26 minutes
• On-Demand
• Free Trial Available

Applied Emotional Intelligence: The Human Side of Leadership

311 ratings at Udemy

Applying Emotional Intelligence: Unlocking Human Potential | Building Strong Teams | Maximising Leadership Success

• Udemy
• 4 hours 48 minutes
• On-Demand
• Paid Course

Becoming an Ally to All

3876 ratings at LinkedIn Learning

Learn about the importance of allyship, how to become an ally, and how you can grow and mature as an ally.

• LinkedIn Learning
• 29 minutes
• On-Demand
• Free Trial Available

Emotional Intelligence in Leadership

293 ratings at Udemy

Master the Art of Leading and Adapting to various situations

• Udemy
• 1 hour 42 minutes
• On-Demand
• Paid Course

Emotional Intelligence for Project Managers: EQ & EI

284 ratings at Udemy

Self-Awareness, Empathy, Conflict Resolution & Relationship Management | The SASHET Model for PM Leaders

• Udemy
• 2 hours 46 minutes
• On-Demand
• Paid Course

The Complete Guide to Effective Communication Skills

273 ratings at Udemy

Master communication essentials: active listening, persuasive speaking, conflict resolution, and clarity.

• Udemy
• 16 hours 6 minutes
• On-Demand
• Paid Course

Listening to Customers

3312 ratings at LinkedIn Learning

Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service.

• LinkedIn Learning
• 27 minutes
• On-Demand
• Free Trial Available

Learning Design Thinking

3160 ratings at LinkedIn Learning

Get introduced to design thinking, a human-centered methodology and approach that helps you uncover the needs of customers, create innovative solutions, and improve your products.

• LinkedIn Learning
• 33 minutes
• On-Demand
• Free Trial Available

Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

• LinkedIn Learning
• On-Demand
• Free Trial Available