Customer Relationship Management (CRM) Courses and Certifications

Build websites on the HubSpot CMS: write HubL templates, create custom modules and themes, and drive dynamic pages from HubDB and CRM custom objects.

• HubSpot Academy
• 3-4 hours
• Self-Paced
• Free Certificate

Use HubSpot reporting tools to clean and organize CRM data, build custom reports and dashboards, and track marketing, sales, and service metrics across the customer lifecycle.

• HubSpot Academy
• 3-4 hours
• Self-Paced
• Free Certificate

Run an inbound sales process in HubSpot: filter and organize CRM contacts, prospect with Sales Hub tools, track deals, and work from the mobile app.

• HubSpot Academy
• 1-2 hours
• Self-Paced
• Free Certificate

Salesforce

Set Up Merchandising for Your Storefront

1 rating

Discover how to manage your catalog, promotions, content, and orders, with the added help of Einstein.

• Trailhead
• 16 hours 50 minutes
• Self-Paced
• Free Online Course

Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

1 rating

Microsoft Dynamics 365 Fundamentals (CRM): Explore Dynamics 365 Marketing

• Microsoft Learn
• 1 hour 35 minutes
• Self-Paced
• Free Online Course

Get started with manufacturing in Microsoft Dynamics 365 Business Central

1 rating

Learn to configure manufacturing in Dynamics 365 Business Central, from production bills of materials and routings to scheduling and processing production orders.

• Microsoft Learn
• 4 hours 26 minutes
• Self-Paced
• Free Online Course

HubSpot CRM for Sales & Marketing Professionals + Examples

98 ratings at Udemy

HubSpot CRM Basics to Advanced in less than 3 hours!

• Udemy
• 2 hours
• Self-Paced
• Paid Course

Microsoft Dynamics 365 Sales AI Consultant Exam Preparation

12 ratings at Udemy

Includes Practice Test. Configure Dynamics 365 Sales, deploy Copilot, AI agents and prepare for the AB-210 certification

• Udemy
• 5 hours
• Self-Paced
• Paid Course

CRM Salesforce for Beginners

Learn CRM concepts and apply Salesforce to business: SFDC overview, the security model, and basic through advanced configuration, working toward Salesforce certification.

• Edureka
• Self-Paced
• Paid Course

CRM Administration with Dynamics 365

Learn to configure, customise, and administer Microsoft Dynamics 365 Sales — managing security, automating workflows, enforcing data quality, and monitoring system health across a sales organisation.

• edX
• 1 week, 5-10 hours a week
• Self-Paced
• Free Online Course (Audit)

CRM Operations with Microsoft

Master Microsoft Dynamics 365 CRM operations—automate sales processes, manage customer data, build dashboards, and integrate with the Microsoft ecosystem.

• edX
• 1 week, 5-10 hours a week
• Self-Paced
• Free Online Course (Audit)

Automating Sales Workflows with AI

Transform fragmented sales processes into intelligent, responsible workflows. Learn to use Microsoft Dynamics 365 Sales, Power Automate, predictive scoring, guided selling, and analytics to prioritize

• edX
• 2 weeks, 5-10 hours a week
• Self-Paced
• Free Online Course (Audit)

Salesforce

Data 360: Develop and Build Solutions

Deepen your expertise in advanced configuration, enhance Agentforce responses through improved context, and build cross-functional solutions.

• Trailhead
• 8 hours
• Self-Paced
• Free Online Course

Salesforce

Agentforce Commerce: Sell Everywhere, Anytime

Optimize the buying and selling experience for your customers across all channels.

• Trailhead
• 11 hours 35 minutes
• Self-Paced
• Free Online Course

Salesforce

Prepare for your Salesforce Data 360 Consultant Certification

Preparing for your Data 360 Consultant exam? Check out this trail.

• Trailhead
• 16 hours 15 minutes
• Self-Paced
• Free Online Course