Customer Relationship Management (CRM) Courses and Certifications

Packt

Salesforce Integration With External Systems Part 2

Master advanced Salesforce integration techniques with external systems. Connect orgs, manage data, use tools like Postman, implement secure authentication, create OpenAPI documents, and integrate with external applications without coding.

• Coursera
• 6 hours 49 minutes
• Self-Paced
• Paid Course

Coursera

Manage Customer Journeys in HubSpot

Master systematic customer lifecycle management and contact organization using HubSpot CRM to drive business success through effective relationship tracking.

• Coursera
• 1 hour 18 minutes
• Self-Paced
• Paid Course

Coursera

Manage Leads with HubSpot

Master lead management using HubSpot CRM principles applicable to any platform. Structure data, assign lifecycle stages, and ensure smooth marketing-to-sales handoffs for measurable ROI.

• Coursera
• 1 hour 16 minutes
• Self-Paced
• Paid Course

Packt

Salesforce CRM Administration Handbook

Master Salesforce CRM administration by exploring platform architecture, data management, automation, security, and reporting to build workplace-ready skills and prepare for the Salesforce Administrator certification.

• Coursera
• 21 hours
• Self-Paced
• Paid Course

EDUCBA

Apply Salesforce Administration Fundamentals for Beginners

Master Salesforce administration fundamentals through hands-on configuration, user management, security controls, custom objects, and data validation techniques for beginners.

• Coursera
• 19 hours 48 minutes
• Self-Paced
• Paid Course

Edureka

Salesforce Agentforce: Multi-Agent Systems & Exam Prep

Master Salesforce Agentforce to design, deploy, and govern production-ready AI agents with multi-agent coordination, enterprise integrations, and governance practices.

• Coursera
• 9 hours 42 minutes
• Self-Paced
• Paid Course

Packt

Apex Development and Salesforce Automation

Master Apex development and Salesforce automation with hands-on experience in collections, DML, triggers, batch processing, and testing to build reliable, optimized Salesforce applications.

• Coursera
• 16 hours
• Self-Paced
• Paid Course

Coursera

Customer Engagement and Collaboration

Master customer retention by segmenting lifecycles, designing HubSpot win-back campaigns, conducting cohort analysis, facilitating brainstorms, and tracking brand awareness to drive loyalty and collaboration.

• Coursera
• 9 hours
• Self-Paced
• Paid Course

Packt

Salesforce DevOps for Architects

Master DevOps strategies for Salesforce environments with CI/CD automation, source control, testing frameworks, and deployment tools to enhance project efficiency and scalability.

• Coursera
• 15 hours 54 minutes
• Self-Paced
• Paid Course

Packt

Advanced Lightning Web Components & Visualforce Development

Master advanced Salesforce development with Lightning Web Components and Visualforce, covering security, Dynamic Apex, component communication, lifecycle methods, and building scalable enterprise applications.

• Coursera
• 22 hours
• Self-Paced
• Paid Course

Packt

Automation, Reporting, and Certification Preparation

Master Salesforce automation, reporting, and certification prep by exploring workflows, flows, dashboards, AppExchange apps, and the application lifecycle to confidently pass the Salesforce Admin exam.

• Coursera
• 19 hours
• Self-Paced
• Paid Course

Packt

Digital Productivity Toolkit for Beginners

Master digital productivity by learning Pipedrive, Google Calendar, Asana, Canva, QuickBooks, and more to streamline workflows, manage projects, and boost business efficiency—no prerequisites needed.

• Coursera
• 21 hours
• Self-Paced
• Paid Course

Coursera

Hyperautomation with Salesforce Ecosystem

Master enterprise-grade hyperautomation by combining Salesforce Flow, MuleSoft, Einstein AI, and RPA to create intelligent, self-optimizing processes that deliver measurable ROI.

• Coursera
• 3 hours 54 minutes
• Self-Paced
• Paid Course

Packt

Salesforce Data Cloud Mastery: Certified Consultant Skills Path

Master Salesforce Data Cloud with hands-on skills in data ingestion, identity resolution, segmentation, and integration—ideal for consultants, data engineers, and analysts seeking certification-ready expertise.

• Coursera
• 10 hours
• Self-Paced
• Paid Course

Packt

Data Management, Security, and Permissions

Master Salesforce data management, security, and permissions. Learn Data Loader, Import Wizard, sharing settings, role hierarchies, and special permissions to ensure data integrity and confidentiality.

• Coursera
• 8 hours
• Self-Paced
• Paid Course