Agentforce Courses and Certifications

Salesforce

Discover Agentforce Service

Navigate Agentforce Service and perform basic configuration and tasks.

• Trailhead
• 10 hours
• Self-Paced
• Free Online Course

Salesforce

Scale Growth with Agentforce Media

Create customer-centric solutions through personalization.

• Trailhead
• 2 hours
• Self-Paced
• Free Online Course

Salesforce

Scale Service with Agentforce Energy & Utilities

Use Agentforce to automate and unify digital self-service while improving customer interactions and streamlining service operations.

• Trailhead
• 1 hour
• Self-Paced
• Free Online Course

Salesforce

Build Agentforce Solutions with Low-Code Tools

Configure, extend, and deploy Agentforce agents using declarative tools like Flow, Agent Studio, and DevOps Center.

• Trailhead
• 6 hours
• Self-Paced
• Free Online Course

Salesforce

Build Agentforce Solutions with Pro-Code Tools

Develop, test, and deploy production-ready Agentforce agents using Apex, Agentforce DX, and CLI tools.

• Trailhead
• 19 hours
• Self-Paced
• Free Online Course

Salesforce

Build with Agentforce for Service

Layer generative AI on your service org with Einstein, Agentforce, and Data Cloud.

• Trailhead
• 8 hours
• Self-Paced
• Free Online Course

Salesforce

Implement Agentforce Service

Configure core service features to start building Agentforce Service for your team.

• Trailhead
• 8 hours
• Self-Paced
• Free Online Course

Salesforce

Agentforce Sales: Orchestrate Your Agentic Sales Operation

Deploy agents and advanced automation that help your sellers close more deals.

• Trailhead
• 10 hours
• Self-Paced
• Free Online Course

Salesforce

Grow Your Agentforce IT Service Skills

Manage change and release risk, build assets and services, and integrate IT channels.

• Trailhead
• 5 hours
• Self-Paced
• Free Online Course

Salesforce

Explore Agentforce Financial Services

Unify your institution on one platform to deepen client relationships, deliver anticipatory service, and drive revenue.

• Trailhead
• 5 hours
• Self-Paced
• Free Online Course

Salesforce

Get to Know Agentforce Education

Explore how Agentforce Education enhances the entire student experience.

• Trailhead
• 14 hours
• Self-Paced
• Free Online Course

Coursera

Salesforce Agents: Building AI-Powered Automations

Spot automation opportunities in Salesforce workflows, configure Agentforce AI agents for support and sales tasks, and build scaling, measurement, and adoption strategies.

• Coursera
• 3 weeks, 1 hour a week
• Self-Paced
• Paid Course

Salesforce

Get Started with Einstein Copilot

Set up, test, and extend your conversational AI assistant in Salesforce.

• Trailhead
• 1 hour 10 minutes
• Self-Paced
• Free Online Course

Salesforce

Empower Your Employees with Specialized Agents in Slack

Use Agentforce to build specialized agents for your employees and make those agents available in Slack to maximize efficiency.

• Trailhead
• 2 hours 30 minutes
• Self-Paced
• Free Online Course

Salesforce

Become an Agentblazer Champion 2026

Explore core AI concepts and build a basic agent for key tasks.

• Trailhead
• 7 hours 23 minutes
• Self-Paced
• Free Online Course