Solving Erlang C Systems with Customer Abandonment and Server Unavailability Using Matrix-Analytic Methods

Learn matrix-analytic methods for solving complex Erlang C queueing systems that incorporate both customer abandonment and server unavailability in this conference presentation by Amy Ward from the University of Chicago. Explore advanced mathematical techniques used to analyze service systems where customers may leave the queue before being served and servers may become temporarily unavailable. Discover how matrix-analytic approaches provide powerful tools for modeling and solving these realistic queueing scenarios that commonly occur in call centers, healthcare systems, and other service operations. Gain insights into the mathematical framework that extends classical Erlang C models to handle more complex operational conditions, making the analysis more applicable to real-world service systems where both customer impatience and server reliability issues must be considered.