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Microsoft

Partners are Redefining Telecom Operations with Agentic AI

Microsoft via YouTube

Overview

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Explore how Microsoft partners are revolutionizing telecommunications operations through agentic AI in this 42-minute conference session from Microsoft Ignite 2025. Learn to transition from AI-assisted tasks to fully autonomous operations using Microsoft Foundry, Microsoft Fabric, and Microsoft Copilot as telecommunications companies evolve into AI-native organizations. Discover strategies for building intelligent agents that optimize network performance, enhance customer care experiences, and drive revenue growth through real-world case studies from industry leaders including PLDT, Vodafone, T-Mobile, and Lumen. Examine the potential for network safeguarding and fraud detection capabilities while understanding partner collaboration opportunities and co-sell readiness requirements. Gain insights into building customer trust through improved experiences and responsible data usage, addressing regulatory challenges through Microsoft's Trusted AI Framework, and learn from Nokia's strategic marketing partnership approach with Microsoft. Access comprehensive guidance on differentiating partner offerings in the telecommunications market through practical examples and actionable strategies for implementing agentic AI solutions.

Syllabus

0:00 - Introduction by Lindsey Berg, General Manager for Industry Marketing at Microsoft
00:04:10 - Defining Frontier Transformation and the Shift to AI-First Organizations
00:07:52 - Customer Case Studies: PLDT, Vodafone, T-Mobile, and Lumen
00:11:03 - Potential for Network Safeguarding and Fraud Detection in Telecommunications
00:11:20 - Partner Collaboration and Co-sell Readiness Emphasis
00:25:36 - Building trust through improved customer experience and data use
00:31:44 - Addressing Regulatory Challenges Through Trusted AI Framework
00:33:22 - Eugene Describes Nokia’s Strategic Marketing Partnership with Microsoft
00:38:36 - Panel Shifts Toward Closing Thoughts on Agentic AI and Transformation

Taught by

Microsoft Ignite

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