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Microsoft

AT&T Accelerates IT Transformation with Agentic AI - BRKSP471

Microsoft via YouTube

Overview

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Explore how global telecommunications leader AT&T is revolutionizing IT operations through strategic implementation of agentic AI systems in this 43-minute conference session from Microsoft Ignite 2025. Discover the collaborative approach between AT&T, Microsoft, and IBM to deploy multi-agent AI solutions that enhance system resilience, availability, and innovation capabilities at enterprise scale. Learn about AT&T's impressive AI adoption metrics, including deployment to 100,000 users processing 10 billion tokens daily, and examine the critical balance between cost optimization, accuracy, and latency in AI performance management. Gain insights into IBM's Consulting Advantage Copilot, an internal agent system that accelerates access to company knowledge and client insights, while understanding how hackathons are driving no-code AI adoption among professional developers. Analyze the strategic IBM-Microsoft partnership facilitating AT&T's cloud migration and AI enablement initiatives, with documented productivity improvements of 30-35% through AI-driven automation solutions. Understand IBM's "Client Zero" approach to internal AI adoption, which has generated significant cost savings and established industry best practices for democratizing agentic AI across large-scale enterprise environments.

Syllabus

0:00 - Speaker introduction: Miha Crawl opens discussion on IBM’s approach to Agentic AI.
00:11:04 - IBM Consulting Advantage Copilot: Internal agent accelerates access to company knowledge and client insights.
00:15:18 - Scaling AI at AT&T – 100,000 users and 10 billion tokens per day
00:16:03 - Optimizing AI performance for cost, accuracy, and latency trade-offs
00:22:45 - Hackathon showcasing no‑code adoption among pro coders
00:30:31 - Collaboration between IBM and AT&T to democratize agentic AI
00:31:15 - IBM–Microsoft partnership moving AT&T IT workloads to the cloud and enabling AI adoption
00:33:52 - Observed 30–35% productivity improvement through AI-driven solutions and automation
00:37:38 - IBM’s internal AI adoption as 'Client Zero' leading to major cost savings and best practices

Taught by

Microsoft Ignite

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