Scaling Responsible AI - PwC's Global Copilot Deployment and the Rise of Agentic AI

Explore PwC's massive global Microsoft Copilot deployment in this 12-minute conference session from Microsoft Ignite 2025, featuring insights on scaling responsible AI across 230,000 users in 100 countries. Learn how strategic partnerships with Microsoft enable reliable AI implementation and discover the transformative impact of AI on business models, partnerships, and workflows. Examine PwC's approach to business process transformation and optimization while understanding the practical challenges and solutions for scaling AI adoption at enterprise level. Discover real-world business results including efficiency gains through code generation and enhanced customer service experiences through human-agent collaboration. Gain insights into building organizational adoption beyond mere efficiency improvements by demonstrating tangible value to stakeholders. Understand the critical role of organizational behavior change and C-suite mindset in successful AI transformation initiatives, with practical examples from one of the world's largest professional services firms implementing AI at unprecedented scale.

Syllabus

0:00 - Importance of Microsoft partnership for reliable AI implementation
00:01:27 - Discussion on how AI impacts business models, partnerships, and workflows
00:02:11 - Jim shares that PwC has one of the largest Copilot deployments globally 230,000 users in 100 countries
00:03:00 - Focus shifts to business process transformation and optimization
00:03:51 - Scaling adoption: 230,000 Copilot licenses and engagement activities
00:05:14 - Demonstrating business results: efficiency gains through code generation
00:05:36 - Human-agent collaboration improving customer service experience
00:06:44 - Beyond efficiency: building adoption through demonstrated value
00:10:12 - Highlighting the importance of organizational behavior and C-suite mindset