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Explore the evolving landscape of SaaS customers in 2017 through this insightful 17-minute conference talk from Web Summit. Gain valuable perspectives from industry leaders Amy Pressman of Medallia, Edith Harbaugh of LaunchDarkly, and Quentin Hardy of Google Cloud as they discuss the nuances of freemium and premium models in the SaaS industry. Discover how customer expectations are shaping business strategies and learn about the latest trends in software-as-a-service offerings.
