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First Steps on the Journey to Become More Data Driven - What We've Learnt Along the Way

Data Science Festival via YouTube

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Discover how a firm's administration business is embracing data analytics to enhance the customer experience for pension scheme members in this 15-minute conference talk. Learn about the key lessons gained during the implementation process, including the impact of a new customer web portal on service delivery. Explore real-world examples illustrating how data is streamlining the customer journey and improving overall efficiency. Gain valuable insights into the initial steps of becoming a more data-driven organization and the challenges faced along the way.

Syllabus

First steps on the journey to become more data driven: what we’ve learnt along the way.

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Data Science Festival

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