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Learn how Haleon transformed their customer-facing applications by leveraging Databricks APIs and serverless compute in this 30-minute conference talk. Discover how the company developed an innovative solution that efficiently delivers SAP invoice and order management data through front-end applications served via their API Gateway. Explore how the Databricks lakehouse architecture eliminated friction associated with directly accessing SAP data from operational systems while enhancing performance capabilities, achieving response times of less than 3 seconds from API call. Understand the strategic benefits of this implementation, including a 15% reduction in customer service costs and a 28% increase in productivity for customer support teams. Gain insights into how this architecture streamlines data and application ecosystems while paving the way for integrating GenAI capabilities with robust governance measures for future infrastructure development.
