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Explore the critical role of Business Process Management (BPM) in digital transformation through this insightful conference talk from BPMCon 2016. Delve into the costs and risks associated with neglecting BPM as Neil Ward-Dutton, co-founder and Research Director of MWD Advisors, shares his expertise. Gain a comprehensive understanding of the bigger picture in digital transformation, including the value of technology, bridging strategies, and the importance of creating great customer experiences. Examine real-world examples, such as Tesla, to illustrate the digital thread concept. Discover how BPM technology, knowledge management, and automation contribute to delivering superior customer experiences. Learn about the world of bots, workflow, and BPM platforms, and their role in shaping the digital future. Conclude with a unique analogy to molecular gastronomy and participate in a Q&A session to further explore the topic.
