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Explore how healthcare organizations can transform patient experiences and modernize contact centers using Amazon Connect in this AWS re:Invent 2025 conference presentation. Discover practical solutions for addressing healthcare's most pressing challenges including rising costs, staffing shortages, outdated IT infrastructure, and increasing consumer expectations. Learn from AWS and Kyndryl experts as they demonstrate real-world implementations of Amazon Connect that streamline workflows, expand patient access to care, and improve experiences for both patients and caregivers. Gain actionable insights into reducing technical debt, lowering care delivery costs, and launching scalable Amazon Connect deployments that drive healthcare innovation. Understand how cloud-powered contact center solutions can help health systems overcome operational challenges while delivering superior patient experiences in today's demanding healthcare environment.
