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Explore how UC San Diego Health transformed their patient engagement processes by implementing an AI-powered solution using Amazon Connect in this 48-minute conference talk from AWS re:Invent 2025. Discover how healthcare organizations can overcome disconnected administrative systems and manual processes that create inefficient patient experiences and operational bottlenecks. Learn about the practical implementation of Amazon Connect integrated with Epic EHR systems to enable self-service patient authentication and appointment information retrieval. Gain insights into creating a unified patient engagement journey across an entire health system, addressing complex administrative processes through modern cloud-based solutions. Understand the technical architecture and business benefits of modernizing healthcare patient engagement systems using AWS services, with real-world examples and demonstrations from UC San Diego Health's successful deployment.
