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Explore how Amazon Connect revolutionizes contact centers through agentic AI in this conference session from AWS re:Invent 2025. Discover how this cloud-native platform transforms routine customer interactions into memorable experiences by seamlessly embedding AI across every touchpoint. Learn about the seamless coordination between human and AI agents that preserves context across interactions to drive differentiated customer experiences. Join VP of Customer Experience Pasquale DeMaio as he demonstrates how Amazon Connect's unified, AI-native solution is built from the ground up to enhance customer service operations. Gain insights from industry peers who share their firsthand experiences and best practices, illustrating the real-world impact and benefits of implementing AI-powered customer service solutions in contact center environments.
