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Explore the concept of customer value delivery in this GOTO 2015 conference talk. Learn about Lean Management basics, quality, money, and speed as key components of value. Discover the importance of value stream mapping and analysis to identify areas for improvement. Examine the impact of silos and task switching on efficiency. Gain insights into creating current and future state value stream maps. Understand how to work through a value stream effectively and implement strategies to enhance customer value delivery. Apply practical examples and techniques to assess and improve your organization's ability to provide genuine customer value.
