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The Art of Conflict Management

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Overview

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Equip yourself with the skills to handle conflict in a constructive manner with this course that teaches practical tips, tools, and techniques anyone can learn.

Syllabus

  • 01: Why Conflict Management Matters
  • 02: The Adversary System
  • 03: Morton Deutsch and the Concept of Win-Win
  • 04: Perception, Perspective, and Punctuation
  • 05: Managing Multiple and Conflicting Emotions
  • 06: Multiple, Complex, and Changing Goals
  • 07: Power-How Much We Need and How to Use It
  • 08: Conflict Styles
  • 09: Dysfunctional Conflict Strategies
  • 10: Principled Negotiation
  • 11: Preparing and Arranging to Negotiate
  • 12: Negotiating Conflict Resolutions
  • 13: Listening in Conflict
  • 14: Dynamic Patterns in Close Relationships
  • 15: Disruptions in Close Relationships
  • 16: How Management Theories Affect Conflict
  • 17: The Manager's Role in Dealing with Conflict
  • 18: Getting Professional Help with Conflict
  • 19: Helping Others Manage Conflict
  • 20: Moral and Cultural Conflicts
  • 21: Managing Moral Conflicts-Success Stories
  • 22: Managing Conflict's Aftermath
  • 23: Teaching Our Children about Conflict
  • 24: Conflict Management-A Success in Progress
  • By This Professor

Taught by

Michael Dues, Ph.D.

Reviews

4.3 rating at The Great Courses Plus based on 65 ratings

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