This course provides a comprehensive introduction to SAP Customer Identity and Access Management (CIAM), focusing on its strategic importance, market positioning, and business value. Participants will gain insights into how SAP CIAM enhances customer experiences, improves security, and drives digital transformation. Through real-world customer examples, learners will understand how SAP CIAM creates value for businesses across industries.
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Syllabus
- Introducing SAP CIAM
- Explaining the Importance of SAP CIAM
- Discovering the Current Market Point of View of SAP CIAM
- Differentiating Business Value Drivers and Benefits of SAP CIAM
- Illustrating Value Creation with SAP CIAM through Customer Examples
- Connecting SAP CIAM to End-to-End Business Processes
- Identifying the End-to-End Capabilities of SAP CIAM
- Analyzing SAP CIAM with Business Processes and Dependencies
- Unlocking synergies between SAP CIAM and SAP BTP