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SAP Learning

Positioning SAP Service Cloud

via SAP Learning

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Overview

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This course will guide you through the core concepts and business processes of SAP Service Cloud 

Syllabus

  • Introducing Customer Service
    • Explaining the Importance of Customer Service
    • Discovering the Current Market Point of View​
    • Exploring SAP Service Cloud
    • Introducing Customer Service
  • Connecting SAP Service Cloud to End-to-End Business Processes
    • Identifying the End-to-End Capabilities of SAP Service Cloud
    • Showcasing the End-to-End Capabilities of SAP Service Cloud
    • Connecting SAP Service Cloud to End-to-End Business Processes
  • Exploring the Key Capabilities of SAP Service Cloud
    • Summarizing Key Capabilities of SAP Service Cloud
    • Differentiating Business Value Drivers and Benefits of SAP Service Cloud
    • Exploring the Key Capabilities of SAP Service Cloud
  • Extending the Value of SAP Cross-Portfolio Components with SAP Service Cloud
    • Unlocking Synergies by Combining SAP Service Cloud with SAP Business AI
    • Unlocking Synergies by Combining SAP Service Cloud with Service Management Solutions from SAP
    • Extending the Value of SAP Cross-Portfolio Components with SAP Service Cloud

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