This course provides you with a comprehensive, practical guide to configuring and managing SAP Customer Data Cloud. Beginning with an overview of how SAP Customer Data Cloud aligns with regulatory requirements and the SAP Customer Experience (CX) portfolio, the course leads you through Console site configuration and administration. You will gain hands-on skills in schema setup, including determining the appropriate data store, recognizing user account structures, editing schema fields using the Schema Editor, designing group models, and configuring data store schemas for efficient customer data management. The course then covers essential identity management topics such as understanding customer identity across channels, implementing Lite and Full Registration flows, managing user journeys with the UI Builder, exploring authentication and security options, developing and troubleshooting with the JavaScript Web SDK, and designing real-time responsive identity flows. Finally, you will learn to manage identity exchange by leveraging SAP Customer Profiles, utilizing GConnectors for integration with external systems, configuring and operating dataflows for bulk transfers, and setting up consent-based data synchronization with third-party applications, ensuring both compliance and comprehensive customer data management.
