This is an essential course for customer data professionals seeking to implement robust privacy and preference management in compliance with global regulations. Through a series of practical lessons, you will explore the landscape of customer consent regulations, learn how SAP Customer Consent solutions enable organizations to manage user privacy and preferences, and ensure regulatory compliance. The course covers critical features including SAP Customer Consent Version Control, which guarantees valid consent for all users, and the Consent Vault, which allows you to view and audit the complete history of user consent interactions on your site. You’ll gain hands-on experience configuring the Self-Service Preference Center, empowering users with transparent access to their stored data, and learn how to define and manage communication channels and topics to tailor preference options. By the end of the course, you’ll be equipped to set up and manage enterprise-grade consent and preference strategies, delivering trusted customer experiences while meeting global regulations standards.
