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Microsoft

Sales Performance Coaching

Microsoft via edX

Overview

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In today's fast-evolving sales environment, effective leadership requires demonstrable coaching and people management competencies beyond traditional target-driven approaches. Sales Performance Coaching prepares sales leaders to acquire and apply core competencies in coaching-led leadership, including managing performance through purpose, autonomy, and trust.

This course provides a practical, structured, repeatable coaching conversation framework and playbook that drives consistent performance improvement. Rather than relying on intuition or ad-hoc feedback, leaders learn how to guide purposeful coaching conversations that diagnose performance gaps, reinforce winning behaviors, and elevate sales skills.

Sales performance coaching is a structured approach that goes beyond traditional sales coaching while general coaching often focuses on soft skills, motivation, or mindset, performance coaching zeroes in on measurable outcomes tied to business goals. It improves results through data-driven feedback, KPI alignment, and targeted skill development using techniques like role-playing, pipeline reviews, and personalized feedback.

The course teaches participants to shift from managing output to managing the conditions under which salespeople can succeed. Learners develop the core leadership and coaching competencies required to improve sales performance through in-the-moment and planned coaching conversations, including the ability to observe behaviors, ask strategic questions, deliver constructive feedback, and guide sellers toward better outcomes.

A key focus is the application of neuroscience, behavioral psychology, and established coaching frameworks to assess behavioral styles, adapt communication strategies, and coach individuals using workplace-relevant sales scenarios. Learners will demonstrate increased proficiency in motivating diverse teams, fostering psychological safety, and driving sustained performance outcomes. These competencies equip leaders to transition from task-focused supervision to strategic, people-centric leadership that enables consistent results in complex sales environments.

Syllabus

  • Conduct structured, high-impact coaching conversations that improve seller execution
  • Diagnose skill gaps and performance issues using a consistent coaching framework
  • Hold sellers accountable to specific behaviors, standards, and activity levels
  • Design and implement effective coaching strategies to increase sales productivity
  • Apply practical coaching methods like role-playing, shadowing, and goal-setting
  • Use data and CRM insights to make coaching more objective and less opinion-driven
  • Improve call quality, deal progression, and closing execution
  • Build a psychologically safe environment that encourages voice, learning, and collaboration
  • Provide constructive feedback and handle difficult coaching conversations
  • Develop a coaching mindset and style that drives sales performance

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