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Go under the hood of AI — neural networks, real-world applications & more. Designed by UNSW experts.
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Learn to master essential interpersonal communication skills through this comprehensive 10-hour course covering verbal and non-verbal communication techniques. Discover the fundamental differences between hearing and listening while developing advanced questioning strategies and powerful communication methods. Explore non-verbal communication principles and their role in strengthening personal and professional relationships. Master conversation skills from initiating discussions to advancing them to deeper, more meaningful levels. Develop techniques for creating memorable introductions, improving name retention, and gracefully handling forgotten name situations. Build influence skills by learning to see different perspectives, construct bridges between viewpoints, and negotiate compromises without sacrificing your position. Understand how to effectively combine facts and emotions to persuade others while sharing your opinions in constructive ways. Acquire practical negotiation strategies covering preparation, opening techniques, bargaining tactics, and successful closing methods. Perfect your ability to make powerful first impressions through situation assessment skills and learn to express enthusiasm and conviction without appearing offensive or overwhelming to others.
