Interpersonal Skills

Overview

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This course develops practical interpersonal effectiveness through listening, verbal and non-verbal communication, conversation skills, influence, negotiation, first impressions, and constructive opinion-sharing.

Syllabus

Understand the difference between hearing and listening
Know some ways to improve the verbal skills of asking questions and communicating with power
Understand what non-verbal communication is and how it can enhance interpersonal relationships
Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name
Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
Understand how the use of facts and emotions can help bring people to your side
Identify ways of sharing one’s opinions constructively
Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive