Interpersonal Skills

Overview

Learn to master essential interpersonal communication skills through this comprehensive 10-hour course covering verbal and non-verbal communication techniques. Discover the fundamental differences between hearing and listening while developing advanced questioning strategies and powerful communication methods. Explore non-verbal communication principles and their role in strengthening personal and professional relationships. Master conversation skills from initiating discussions to advancing them to deeper, more meaningful levels. Develop techniques for creating memorable introductions, improving name retention, and gracefully handling forgotten name situations. Build influence skills by learning to see different perspectives, construct bridges between viewpoints, and negotiate compromises without sacrificing your position. Understand how to effectively combine facts and emotions to persuade others while sharing your opinions in constructive ways. Acquire practical negotiation strategies covering preparation, opening techniques, bargaining tactics, and successful closing methods. Perfect your ability to make powerful first impressions through situation assessment skills and learn to express enthusiasm and conviction without appearing offensive or overwhelming to others.

Syllabus

Understand the difference between hearing and listening
Know some ways to improve the verbal skills of asking questions and communicating with power
Understand what non-verbal communication is and how it can enhance interpersonal relationships
Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name
Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people
Understand how the use of facts and emotions can help bring people to your side
Identify ways of sharing one’s opinions constructively
Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation
Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive