Learn fundamental communication principles and develop essential interpersonal skills through this comprehensive 10-hour course covering verbal, non-verbal, and paraverbal communication techniques. Master the identification of communication barriers and discover proven strategies to overcome them while building proficiency in active listening and effective questioning methods. Explore the STAR method for structured communication, utilize appreciative inquiry as a powerful communication tool, and enhance your networking and conversational abilities. Develop skills in identifying and mitigating precipitating factors that can derail conversations, establish meaningful common ground with diverse audiences, and practice using "I" messages to communicate assertively while maintaining positive relationships.
Overview
Syllabus
- Understand what communication is
- Identify methods of communication
- Identify barriers to communication and how to overcome them
- Develop non-verbal and paraverbal communication skills
- Use the STAR method
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
- Establish common ground with others
- Use “I” messages
Taught by
ECA Online