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OpenLearning

Communication Strategies

via OpenLearning

Overview

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This course develops practical interpersonal communication skills, including overcoming communication barriers, using non-verbal and paraverbal communication, listening actively, asking effective questions, and building rapport with others.

Syllabus

  • Understand what communication is
  • Identify methods of communication
  • Identify barriers to communication and how to overcome them
  • Develop non-verbal and paraverbal communication skills
  • Use the STAR method
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages

Taught by

ECA Online

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