Assertiveness and Self-confidence

Overview

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This course develops assertiveness and self-confidence through communication styles, active listening, body language, positive self-talk, SMART goals, I-Messages, rapport building, and strategies for difficult interpersonal situations.

Syllabus

Define assertiveness and self-confidence, and list the four styles of communication
Describe the types of negative thinking, and how one can overcome negative thoughts
Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
Define the importance of goal setting, and practice setting SMART goals for assertive behavior
Utilize methodologies for understanding your worth -- and the use of positive self-talk
List reasons why a pleasing appearance and body language are critical for creating a strong first impression
Practice sending positive communications phrased as “I-Messages”
Use the STAR model to make your case during a presentation challenge
Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
Practice strategies for gaining positive outcomes in difficult interpersonal situations