Confident & Assertive Workplace Communication

Chris Croft is an international speaker, and widely published author, who has been teaching Happiness, Leadership and Assertiveness to companies for over 20 years. He now combines his business and personal experience into a practical course about overcoming Difficult People. He's taught all over the world, as well as hundreds of thousands of people online, and has an entertaining and practical teaching style. Do you have difficult people in your life? People who make you feel insecure, angry, or undermined? People who you seemingly can’t ever say the right thing to do and always criticise or trap you? These people might be in your home or work life but I am sure you will know some! Overcome Difficult People is a practical programme designed to help you easily and calmly deal with Games Players using assertiveness, honesty and disarming techniques. My goal is for you to feel happy, confident and in control even in difficult relationships and manipulative interactions. This programme uses 100% practical tools and techniques to help you conquer difficult situations. We look at 20 different types of Games Players (most of whom I’m sure you will have met during your life) and then 6 practical methods to disarm them immediately and regain your confidence and control. Being in a conversation or relationship with a Games Player is very circular, frustrating, and often hurtful, so this course will help you break that loop and finally feel calm and free! That annoying neighbour who won’t stop criticising you, or the frustrating colleague who asks for constant advice and then tells you none of it will work….? Yep - they’re all in the Games Player theory! Games Player theory is entertaining and memorable - investigating negative manipulative techniques like Poor Me, Blemish, Mine’s Better, Only Joking and Sulking, plus lots more. We look at family dynamics, aggression, and reasons why perfectly good people might play games… possibly even you do without realising! Then we detail exactly what you can say or do: like how to be Assertive, ways to live with these people comfortably, how to play the game back (and better!), and more. Every single videos uses real life examples and give practical tools you can use right away to regain control against manipulative conversations. By discovering practical tools to overcome Difficult People, not only will you benefit from feeling calm, happy and in control, you’ll have finally worked out which people are toxic in your life, and why that one acquaintance always got under your skin. Say goodbye to stress, manipulation and unhappiness. This course WILL change your relationships at work and at home.... if you let it!

Chris Croft is an international speaker, and widely published author, who's been teaching for over 20 years. He's taught over a million students all over the world, both online and in person, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work. Assertiveness is one of the most important skills for success in business and life. It helps you communicate clearly, build stronger relationships, influence people positively, and protect your time, energy, and wellbeing. Yet many people struggle to balance confidence with likeability. In this comprehensive masterclass, Chris Croft explores the psychology, behaviours, and practical techniques that help people become more assertive while maintaining positive relationships. Through a combination of practical tools, real-world examples, self-assessments, and exercises, you'll learn how to express yourself confidently without becoming aggressive or confrontational. The course covers confidence, communication skills, body language, listening, influencing, conflict management, emotional control, personal boundaries, and difficult conversations. You'll discover how to handle challenging people, stand up for yourself professionally, manage disagreement, and improve your ability to lead and influence others. Whether you're a manager, team member, business owner, or simply someone who wants to communicate more effectively, this course provides a complete toolkit for becoming more confident, influential, respected, and likeable in both your professional and personal life.

Chris Croft is an international speaker, and widely published author, who's been teaching for over 20 years. He's taught over a million students all over the world, both online and in person, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work. Confidence affects almost every area of life, from career success and relationships to wellbeing and personal fulfilment. Yet many people struggle with self-doubt, limiting beliefs, and a lack of self-esteem. In this practical course, Chris Croft explores what confidence really is, where it comes from, and how it can be developed. Through a combination of psychology, practical exercises, and real-world examples, you will learn how to build lasting confidence rather than relying on temporary motivation. The course covers topics such as self-esteem, self-belief, body language, communication, positive thinking, resilience, and overcoming limiting beliefs. You'll discover techniques for handling setbacks, dealing with criticism, recognising your strengths, and developing a more positive view of yourself and your abilities. Whether you want more confidence at work, in social situations, as a leader, or simply in everyday life, this course provides practical tools and strategies to help you become more self-assured, resilient, and effective.

Emotional Intelligence: Practical Communication Skills is a practical, beginner-friendly course designed to help you understand, build, and apply emotional intelligence in work, leadership, relationships, and everyday life. You’ll start by clarifying what emotional intelligence is, why it matters, and how the five components in Goleman’s model (self-awareness, self-regulation, motivation, empathy, and social skills) exist as concrete, observable behaviours. You’ll also explore how the brain and body respond to emotions and how mindfulness can increase awareness & calm. From there, you’ll develop hands-on skills across each EI component. You’ll learn tools for naming emotions and bodily cues, journaling about triggers and patterns, and using feedback to uncover blind spots. You’ll practice techniques for self-regulating, and building resilience to recover from setbacks. You’ll deepen empathy and social awareness through active listening, and reading social cues, and you’ll apply relationship-management skills to difficult conversations. Finally, you’ll build practical plans to use emotional intelligence at work - in leadership, collaboration, and decision-making. You’ll apply EI to motivate yourself under pressure, lead with empathy, create psychologically safe teams, and influence others even without formal authority. Throughout the course, you’ll build a personal development plan, design sustainable habits for maintaining emotional intelligence, and identify priorities for continued growth long after the course ends.