Assertiveness Skills Course

Overview

Examine assertive communication techniques for navigating workplace challenges and learn to express yourself confidently and respectfully, even in difficult conversations.

Syllabus

Module 1: Backgrounds, Definitions, and Comparisons

Define and distinguish between nonassertive, assertive, aggressive, and passive-aggressive behaviors
Recognize communication filters, barriers, and nonverbal cues
Understand the impact of self-talk and “old messages” on workplace behavior
Learn assertive rights and basic assertive responses

Module 2: Assertiveness Techniques

Apply assertive communication strategies using "I" messages and constructive feedback
Develop and practice techniques such as empathic assertion, fogging, negative assertion, and saying “no”
Handle conflict and criticism using DASR scripting and communication models
Refine communication through role plays and assertiveness models like Staying on Message and Workable Compromise

Appendix: Time Flies Exercise

Practice real-world assertive communication using role-play scenarios
Analyze partner behaviors and develop action plans for assertive improvement
Set goals and reassess assertive behavior through self-reflection and observation

Taught by

Alan Zucker, Amy Sareeram, Cindy Morgan-Jaffe, Dr. Le'Angela Ingram, Michele Proctor, Natalya H. Bah, Heather Murphy Capps, Doris McMillon, Bascom Destrehan “Dit” Talley, and Marshall Scantlin