Communicating for Results Course

Module 1: Effective Communication

• Define key elements of the communication process
• Understand the impact of communication styles and filters
• Identify verbal, nonverbal, and paralinguistic elements in effective messaging
• Explore personal communication style through self-assessment

Module 2: Barriers to Effective Communication

• Identify sender, receiver, and environmental barriers
• Analyze workplace scenarios to uncover communication breakdowns
• Apply techniques to reduce misunderstandings and resistance

Module 3: Nonverbal Communication

• Explore body language, personal space, and posture
• Interpret and align nonverbal cues with spoken messages
• Practice observing and decoding nonverbal behavior in others

Module 4: Listening

• Develop active listening habits and assess personal skills
• Classify listening responses and recognize emotional filters
• Apply techniques for understanding intent, content, and feeling

Module 5: Feedback

• Differentiate between positive and corrective feedback
• Use questions and leveling to address difficult conversations
• Practice giving and receiving feedback using structured dialogue

Module 6: Perceptions

• Understand the role of perception and personal filters in communication
• Recognize how values, attitudes, and context shape interpretation
• Reduce perceptual bias through awareness and feedback

Module 7: Assertiveness

• Distinguish assertive behavior from passive and aggressive behavior
• Practice expressing needs and emotions clearly and respectfully
• Develop strategies to respond assertively in workplace situations