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Workplace Communication & Collaboration

via Coursera

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Overview

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Workplace Communication & Collaboration helps learners build the professional communication and interpersonal skills needed to succeed in today's workplace. Through practical scenarios and applied activities, learners develop strategies for communicating clearly, listening actively, participating effectively in meetings, and building productive working relationships. The course explores essential workplace dynamics, including verbal and nonverbal communication, professional email etiquette, conflict resolution, organizational politics, trust-building, and professional networking. Learners examine how communication influences collaboration while developing techniques for navigating workplace relationships with confidence and professionalism. By the end of the course, learners will be prepared to communicate effectively across a variety of workplace situations, strengthen collaboration with colleagues and stakeholders, and build professional relationships that support long-term career success.

Syllabus

Workplace communication and dynamics

Strong workplace relationships begin with clear, respectful communication. In this module, you'll explore the foundations of professional communication by practicing active listening, recognizing the impact of nonverbal communication, and developing strategies for communicating effectively in everyday workplace interactions. Through realistic scenarios and guided practice, you'll build skills that support collaboration, strengthen professional relationships, and reduce misunderstandings. Pay attention to both the message being communicated and how it is delivered. Tone, body language, and listening skills often shape workplace interactions just as much as the words themselves.
Module Objective: Demonstrate effective workplace communication through professional communication, active listening, and nonverbal communication techniques.

Navigating organizational politics

Every workplace has its own relationships, communication patterns, and organizational dynamics that influence how people work together. In this module, you'll explore how to recognize workplace politics, understand power dynamics, build trust, manage conflict professionally, and develop a strong professional network. Through practical scenarios and guided activities, you'll learn strategies for navigating workplace challenges while fostering positive relationships and supporting a collaborative work environment. As you work through the scenarios, consider how different perspectives can influence workplace interactions. Taking time to understand the situation before responding can lead to stronger relationships and more effective solutions.
Module Objective: Apply strategies to build trust, resolve conflicts, and expand a professional network.