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OpenLearning

Contact Center Training

via OpenLearning

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Overview

Learn essential contact center operations through this comprehensive 10-hour training program covering management engagement strategies, peer-to-peer learning methodologies, professional etiquette standards, rapport-building techniques with callers, and effective approaches for handling challenging customer interactions.

Syllabus

  • How to get management involved in training
  • Why peer training works
  • That manners are important with a contact center
  • How to build rapport with the callers
  • How to deal with difficult customers

Taught by

ECA Online

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