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OpenLearning

Call Center Training

via OpenLearning

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Overview

Master AI & Machine Learning for 50% Off
Go under the hood of AI — neural networks, real-world applications & more. Designed by UNSW experts.
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This introductory course covers call center strategies, buying motivations, SMART goals, effective communication, phone etiquette, and performance benchmarks.

Syllabus

  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Become familiar with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks

Taught by

ECA Online

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