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Go under the hood of AI — neural networks, real-world applications & more. Designed by UNSW experts.
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Learn essential call center operations through this comprehensive 10-hour training program that covers strategic foundations and practical skills. Define and understand various call center strategies while identifying different types of customer buying motivations to enhance sales effectiveness. Create SMART goals that align with business objectives and become familiar with proven strategies that sharpen effective communication skills. Master proper phone etiquette techniques and professional standards that create positive customer experiences. Set meaningful benchmarks to measure performance and track progress in call center operations, equipping yourself with the knowledge and skills needed to excel in customer service and sales environments.
