Business Etiquette

Overview

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Learn the fundamental principles of professional etiquette to enhance your business interactions and career prospects through this comprehensive 10-hour course. Master the art of making effective introductions by understanding the three C's of creating good first impressions and developing techniques to minimize social nervousness while improving your ability to remember names. Develop essential social skills including proper handshaking techniques and the four levels of professional conversation. Acquire dining etiquette expertise covering place settings, napkin protocols, table manners, restaurant ordering procedures, appropriate handling of alcohol in business settings, bill payment customs, and tipping guidelines. Enhance your written communication skills by learning proper email formatting, grammar standards, acronym usage, and the distinction between formal and informal correspondence, including crafting effective thank-you notes. Improve your telephone, voicemail, and cell phone communication practices for professional settings. Understand the psychology of color in professional dress and distinguish between various dress codes including dressy casual, semi-formal, formal, and black tie attire. Explore international etiquette guidelines to navigate cross-cultural business environments effectively, ensuring you can conduct yourself professionally in diverse global business situations.

Syllabus

Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines to making effective introductions.
Identify the 3 C’s of a good impression.
Identify at least one way to minimize nervousness while in social situations.
Identify and practice at least one way to remember names.
Identify the 3 steps to handshaking.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette, and basic table manners.
Understand the protocol of ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
Understand basic guidelines to the proper form of address, grammar standards, and use of acronyms in e-mails.
Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
State the difference between a formal and an informal letter.
Create an effective ‘Thank You’ note.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress codes.
Understand basic guidelines in international etiquette.