Business Etiquette

Overview

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This beginner course develops professional etiquette for workplace and business situations, covering interpersonal interactions, business meals, correspondence, telephone use, dress codes, and international etiquette.

Syllabus

Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines to making effective introductions.
Identify the 3 C’s of a good impression.
Identify at least one way to minimize nervousness while in social situations.
Identify and practice at least one way to remember names.
Identify the 3 steps to handshaking.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette, and basic table manners.
Understand the protocol of ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
Understand basic guidelines to the proper form of address, grammar standards, and use of acronyms in e-mails.
Understand basic guidelines in the use of the telephone, voicemail, and cell phone.
State the difference between a formal and an informal letter.
Create an effective ‘Thank You’ note.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress codes.
Understand basic guidelines in international etiquette.