Develop the ability to build trust, improve communication, and address conflict to strengthen workplace relationships. Gain foundational training in practical, job-relevant skills.
Overview
Syllabus
Module 1: Understanding Myself and Others
- Identify and describe different personality types and work styles.
- Analyze how individual differences affect communication and productivity.
- Learn strategies for improving relationships through understanding personality traits.
Module 2: Creating Healthy Working Relationships
- Build trust and rapport with colleagues to foster collaboration.
- Use active listening techniques to enhance communication.
- Understand and advocate for personal and team needs.
Module 3: Team Dynamics
- Define team dynamics and their impact on workplace effectiveness.
- Explore Tuckman’s five stages of team development.
- Learn strategies to assess, improve, and rebuild team dynamics.