Learn to build trust, enhance communication, and manage conflict for stronger workplace relationships. Get foundational training in a range of practical skills.
Effective managers get work done through other people. This can only be accomplished through the establishment and strengthening of relationships with others. This directly leads to healthy working relationships and impacts the culture established by that manager. The criticality of understanding yourself and others and building teams is also covered.
Target Audience
This course is appropriate for employees who are new or recently promoted into a position of leadership. This includes people who are in the process of taking on a new role or have been in a position of leadership for three years or less. These positions of leadership can be formal or informal, but they involve leading others whether as a supervisor, manager, project manager, or team lead.
This course includes:
- 2 days of live, project-based training from experts
- Proprietary workbook included
- Verified digital certificate of completion
- Learn at an accredited institution
- Credits: 1.2 CEUs
- Small class sizes
What You'll Learn at a Glance
- Develop an understanding of self and others.
- Establish healthy working relationships.
- Analyze team dynamics in the workplace.
- Apply strategies for strengthening team relationships.
- Utilize communication skills that support a positive, efficient workplace.
- Implement conflict management strategies.
Course Syllabus
Module 1: Understanding Myself and Others
- Identify and describe different personality types and work styles.
- Analyze how individual differences affect communication and productivity.
- Learn strategies for improving relationships through understanding personality traits.
Module 2: Creating Healthy Working Relationships
- Build trust and rapport with colleagues to foster collaboration.
- Use active listening techniques to enhance communication.
- Understand and advocate for personal and team needs.
Module 3: Team Dynamics
- Define team dynamics and their impact on workplace effectiveness.
- Explore Tuckman’s five stages of team development.
- Learn strategies to assess, improve, and rebuild team dynamics.
- Create and implement a team charter for alignment and accountability.
- Explore team-building strategies, from icebreakers to mentorship programs.
- Understand the importance of recognition and appreciation in teams.
Module 5: Effective Communication Skills
- Master the communication model for giving and receiving direction.
- Adapt communication styles to suit different personality types.
- Learn effective feedback techniques and avoid common mistakes.
Module 6: Conflict Management Strategies
- Identify common causes and types of conflict in the workplace.
- Apply various conflict resolution approaches including collaboration and compromise.
- Evaluate the success of conflict resolution strategies and rebuild trust.
