Gain the respect and support of others by learning essential leadership skills. Master handling different personality types, delegating effectively, overcoming conflict without making enemies, and building stronger, more successful teams.
Target Audience
Individuals who lead others, office coordinators, and other non-supervisory employees who want to improve their leadership skills.
This course has a prerequisite
Students should have a basic understanding of workplace communication, including verbal, written, and non-verbal skills, familiarity with giving and receiving feedback, and prior experience collaborating in team settings.
This course includes:
- 2 days of live, project-based training from experts
- Proprietary workbook included
- Verified digital certificate of completion
- Learn at an accredited institution
- Credits: 1.2 CEUs
- Small class sizes
What You'll Learn at a Glance
- Identify and assess the characteristics and styles of effective leaders.
- Learn about the role of power in effective leadership and building work relationships.
- Identify how to more effectively communicate and resolve conflicts in the workplace.
- Understand the dynamics of change and what's needed to transition from a technical expert into roles that require leadership.
- Identify common fear factors associated with leadership, how to overcome fear, and build confidence.
Course Syllabus
Module 1: Leadership Characteristics
- Define leadership and distinguish it from management
- Identify characteristics of effective leaders and team influencers
- Explore personal and positional sources of power
- Understand and apply political savvy in professional settings
Module 2: Communication and Leadership
- Examine interpersonal communication processes and barriers
- Develop verbal, written, and non-verbal communication skills
- Practice active listening and feedback techniques
- Understand DISC personal styles and how to adjust for effective communication
Module 3: Conflict
- Identify sources of workplace conflict and analyze resolution styles
- Explore five conflict-handling approaches and when to use them
- Practice collaborative “win-win” strategies through structured exercises
- Develop personal awareness of conflict triggers and responses
Module 4: Change
- Explore emotional and functional aspects of organizational change
- Understand the stages of change and responses to uncertainty
- Develop tools to manage fear and build resilience during transitions
- Identify characteristics of effective change agents and apply self-leadership strategies
Module 5: Next Steps
- Reflect on personal leadership growth and lessons learned
- Develop a personal action plan for continued leadership development
- Set realistic goals and overcome barriers to behavioral change
