Build the skills to develop and sustain workplace coalitions that drive collaboration, trust, and shared mission success.
This course explores the significance of establishing and nurturing relationships in the workplace. Participants will analyze approaches for effective communication, understand the importance of building and establishing influence, and develop the skills necessary to build relationships that promote effective work and collaboration.
Target Audience
This course is appropriate for employees who are not currently in a position of leadership. This includes people who aspire to leadership positions in the future, have been identified as potential leaders, or anticipate moving into a leadership position within the next five years.
This course includes:
- 1 day of live, project-based training from experts
- Proprietary workbook included
- Verified digital certificate of completion
- Learn at an accredited institution
- Credits: 0.6 CEUs
- Small class sizes
What You'll Learn at a Glance
- Discuss the importance of building relationships in the workplace.
- Analyze approaches for communicating effectively with others.
- Analyze the importance of building and establishing influence in the workplace.
- Build relationships that promote effective work.
Course Syllabus
Module 1: Building Coalitions Through Relationships
- Contrast the impacts of positive vs. negative work relationships on performance, morale, and retention.
- Develop trust, respect, self-awareness, and open communication as core relationship traits.
- Apply practical behaviors—invest time 1:1, engage meaningfully, collaborate, address conflict, follow through, and seek feedback.
- Create an action plan to strengthen a key workplace relationship.
Module 2: Building Coalitions Through Communication
- Use techniques that promote effective dialogue (open-ended questions, active listening, empathy, conflict resolution, composure).
- Practice the 3 A’s of Active Listening—Attention, Attitude, Adjustment—with tactics like paraphrasing and nonverbal awareness.
- Assess and adapt your communication style (Professional/Personable, Open/Reserved, Functional/Intuitive, Indirect/Direct).
- Reflect through exercises to identify what to do more, less, or differently as a communicator.
Module 3: Building Coalitions Through Trust
- Build credibility using the Trust Triangle (Logic, Empathy, Authenticity) and identify personal “wobbles.”
- Self-assess trust behaviors and receive feedback using guided questions on logic, empathy, and authenticity.
- Strengthen trust by acknowledging emotions and overcoming internal/external obstacles to empathy.
- Use consensus-building and ideation techniques (e.g., structured brainstorming) to create buy-in.
Module 4: Building Coalitions Through Collaboration
- Recognize how interpersonal skills and team dynamics affect productivity, decision quality, and morale.
- Follow the consensus decision-making workflow from discussion to action points (see diagram on p. 31).
- Apply consensus skills to realistic scenarios (e.g., allocating reduced office space with fairness and efficiency).
- Adopt daily practices that strengthen relationships—effective communication, emotional intelligence, and appreciation—then self-evaluate.
