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Nielsen Norman Group

UX Basic Training

via Nielsen Norman Group

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Overview

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Get a thorough overview of the user experience (UX) field and its complex components. You’ll discover the most important UX activities and how they are incorporated at every stage of a project.

Syllabus

What you will learn

Understand the UX philosophy and mindset

  • Why UX is a valuable business investment
  • The differences between key related concepts (for example, UX, UI, usability, user-centered design)
  • The importance of studying your users and what they need

Influence your organization’s approach to UX

  • Estimation of your organization’s UX maturity
  • Promotion and education about UX
  • Advocacy for cost-effective and iterative design

Understand the UX design cycle when to use each UX activity

  • UX research methods (interviews, usability testing, analytics, and more)
  • Attitudinal vs. behavioral methods
  • When to use different types of research throughout the project lifecycle
  • How to conduct heuristic evaluations to quickly assess usability
  • The UX work involved in each layer of an interface
  • UX deliverables (like personas and journey maps)

Taught by

Rachel Banawa, Katie Sherwin, Garrett Goldfield, Therese Fessenden

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