Microsoft AI Business Professional

Microsoft via Coursera Professional Certificate

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Provider

Coursera Professional Certificate
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Sessions

Self-Paced
Level

Beginner

Overview

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The AI Business Professional Certificate equips learners to build AI-first workflows using Microsoft 365 Copilot across everyday business operations. Designed for professionals in operations, administration, project coordination, and communication-focused roles, it helps learners move beyond basic AI chat to streamline work, improve collaboration, and increase productivity. The program covers generative AI fundamentals, responsible AI, workflow evaluation, and prompt design before progressing to hands-on use of Microsoft Word, Excel, PowerPoint, Outlook, and Teams. Learners create business content, automate workflows, coordinate meetings, and analyze data using natural-language prompts and specialized Copilot agents. Participants complete four portfolio-ready projects: a workflow assessment, reusable prompt library, AI-powered communication system, and data-driven business analysis. By the end of the program, learners can write effective prompts, orchestrate AI agents, analyze datasets, and apply human-in-the-loop verification to improve accuracy and protect sensitive information. The certificate prepares learners for roles such as business analyst, project lead, operations manager, and business support professional. A Microsoft 365 license with an active Copilot for Microsoft 365 subscription is required for hands-on activities. Some integrations, such as Planner, may require additional organizational licensing.

Syllabus

Course 1: Generative AI and Copilot Foundations
Course 2: Copilot Chat, Prompts and Agents
Course 3: Content Creation and Collaboration
Course 4: Data Analysis and Business Applications
Course 5: Strategic Career Growth with Copilot

Courses

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Scale your impact by using Microsoft 365 Copilot to manage the high-volume communication and coordination tasks of the modern workplace. You’ll learn to draft, iterate, and refine professional documents, including proposals, emails, presentations, and reports, while applying critical verification techniques to ensure accuracy, clarity, and brand alignment. This course also explores the full meeting lifecycle, from building strategic agendas to capturing action items, summarizing discussions, and synthesizing project status across collaborative workspaces. Through hands-on practice with Microsoft Teams, Microsoft Outlook, and collaborative workflow tools, you’ll learn how to prepare for meetings, manage follow-up communication, and coordinate shared work across projects. You’ll also explore how AI-generated content can be refined, validated, and adapted for different audiences and business contexts. By the end of the course, you’ll be able to manage an end-to-end AI-augmented communication workflow that improves efficiency, preserves quality, and helps reclaim time for higher-value work.
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Gain expertise in the art of iterative prompting and specialized AI agents. This course teaches you to act as an orchestrator, using core principles—clarity, context, and constraints—to generate professional-grade business outputs. You’ll learn to navigate the critical divide between Web and Work data and move from general chat into specialized workflows using the Researcher and Analyst agents within Microsoft 365 Copilot. By mastering the prompt-and-verify loop, you’ll reduce back-and-forth and turn Copilot into a high-precision business partner. Through hands-on practice, you’ll learn how to select the right data source for different tasks, refine prompts through targeted follow-up questions, and improve the quality, relevance, and accuracy of AI-generated outputs. You’ll also explore how specialized agents support research, data interrogation, and business analysis while maintaining control over context and intent. By the end of the course, you’ll be able to structure effective prompts, orchestrate agent workflows, evaluate AI outputs for validity, and apply practical safeguards that protect sensitive information and support responsible business use.
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Unlock powerful data analysis capabilities and apply Microsoft 365 Copilot to high-impact business deliverables. You’ll learn to use natural-language commands to analyze data in Excel, automate repetitive tasks, and surface deeper insights with specialized analyst workflows. Build practical confidence in using AI to explore datasets, identify patterns, and translate raw information into business-ready outputs. Through hands-on practice, you’ll direct Copilot to perform analytical tasks, generate summaries, and support decision-making. You'll apply these capabilities to practical scenarios—including drafting status reports, creating presentations, summarizing documents, and building proposal decks—connecting data analysis with storytelling to deliver stakeholder-ready results. By the end of the course, you’ll apply Copilot across data workflows and business tasks with greater speed, consistency, and confidence. Designed for professionals in operations, finance, marketing, or project management, this course equips you to use Copilot confidently across everyday business responsibilities.
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Start your AI journey by understanding what generative AI is, how it works, and why it matters for business. You’ll explore the core capabilities of AI models, including text generation, image creation, and data synthesis, while learning how Microsoft 365 Copilot fits into your daily productivity toolkit. This foundational course moves beyond awareness to practical application, helping you understand where AI can support routine work, strengthen decision-making, and improve collaboration across common business tasks. Through hands-on examples, you’ll examine how Copilot can assist with drafting, summarizing information, synthesizing content from multiple sources, and supporting communication across familiar workplace tools. The course also introduces responsible AI practices, helping you recognize risks related to accuracy, intellectual property, and sensitive information, and apply appropriate safeguards and human review. By the end of the course, you’ll be able to evaluate everyday workflows, identify where Copilot can deliver measurable value, and make informed decisions about when AI assistance is useful and when human judgment should take priority.
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You have built your Microsoft Copilot skills. Now build the case for them. This course teaches you to turn AI proficiency into a measurable career asset that stands out in performance reviews, promotion discussions, and professional development conversations. You will learn to quantify the business outcomes of your AI-assisted work using a four-category framework that tracks time reclaimed, output increased, risk reduced, and strategic contribution. A simple logging system helps you capture real-time evidence and convert everyday Copilot use into clear impact statements for managers, senior leaders, and professional profiles. You will also curate your best work into a Verified Workflow Library, a professional portfolio that documents both what you accomplished and the responsible, human-in-the-loop process behind every AI-assisted deliverable. By the end, you will be ready to become a Microsoft Copilot Champion who helps teams use AI effectively, responsibly, and with measurable business impact.