Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Cultivate the skills you need to establish processes and policies that guide your employees to deliver superior performance.

Learn the basics of being a strong customer service leader.
Learn how to use assessments to hire customer service talent.
Explore best practices for managing a customer contact center.

Syllabus

Courses under this program:
Course 1: Customer Service Leadership
-Learn how to align customer service with the organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need.

Course 2: Managing a Customer Service Team
-Discover how to lead customer service teams to excellence and greatness.

Course 3: Using Assessments to Hire Customer Service Reps
-Learn how to use personality assessments when hiring to find the best fits for your customer service positions.

Course 4: Managing a Customer Contact Center
-Leverage the new developments facing contact centers to set up your organization for success. Learn how to plan your resources effectively, leverage quality metrics, and more.

Courses

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Build customer loyalty. Learn how to identify and retain your most valuable customers and keep them loyal for life.
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Discover how to develop a service-oriented team. Learn how to communicate your purpose, emphasize your customers, and create a strategic vision to reinforce a culture of service.
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Learn how to align customer service with the organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need.
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Leverage the new developments facing contact centers to set up your organization for success. Learn how to plan your resources effectively, leverage quality metrics, and more.
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Discover how to lead customer service teams to excellence and greatness.
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Discover how to turn customers into enthusiastic fans. Learn how to add value and provide an exceptional customer experience through each phase of the customer journey.
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Learn about customer experience from the leadership level. Explore ways to engage your employees, listen to your customers, build a culture of customer advocacy, and more.
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Explore the value of customer service and discover how it can earn a return on investment (ROI).
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Learn how to use personality assessments when hiring to find the best fits for your customer service positions.