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LinkedIn Learning

Using Assessments to Hire Customer Service Reps

via LinkedIn Learning

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Learn how to use personality assessments when hiring to find the best fits for your customer service positions.

Syllabus

Introduction
  • Using personality assessments to hire in customer service
1. Various Personality Assessments
  • Learn the four DISC personality types
  • The D personality type in DISC
  • The I personality type in DISC
  • The S personality type in DISC
  • The C personality type in DISC
2. Personality Assessment Benchmarking
  • The best-suited personality types for customer service roles
  • DISC personality types not suited for customer service roles
3. Motivation Assessments for Customer Service
  • The motivation assessment
  • The best motivation types for customer service roles
  • Motivation types not suited for customer service roles
Conclusion
  • Take and implement the DISC and motivation assessments

Taught by

David Brownlee

Reviews

4.8 rating at LinkedIn Learning based on 336 ratings

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