Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Using Assessments to Hire Customer Service Reps

via LinkedIn Learning

Go to class Write review
Datacamp Ad

Power BI Fundamentals - Create visualizations and dashboards from scratch

Learn More → Udacity Ad

Get 50% Off Udacity Nanodegrees — Code CC50

Learn More →

Overview

Coursera Flash Sale
40% Off Coursera Plus for 3 Months!
Grab it
Learn how to use personality assessments when hiring to find the best fits for your customer service positions.

Syllabus

Introduction
  • Using personality assessments to hire in customer service
1. Various Personality Assessments
  • Learn the four DISC personality types
  • The D personality type in DISC
  • The I personality type in DISC
  • The S personality type in DISC
  • The C personality type in DISC
2. Personality Assessment Benchmarking
  • The best-suited personality types for customer service roles
  • DISC personality types not suited for customer service roles
3. Motivation Assessments for Customer Service
  • The motivation assessment
  • The best motivation types for customer service roles
  • Motivation types not suited for customer service roles
Conclusion
  • Take and implement the DISC and motivation assessments

Taught by

David Brownlee

Reviews

4.8 rating at LinkedIn Learning based on 235 ratings

Start your review of Using Assessments to Hire Customer Service Reps

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.