Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Customer Service Leadership

via LinkedIn Learning

Write review
Scrimba Ad

Get 20% off all career paths from fullstack to AI

Learn More → DataCamp Ad

Power BI Fundamentals - Create visualizations and dashboards from scratch

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One Coursera Plus subscription covers most Professional Certificates on Coursera.
Unlock All Certificates
Learn how to align customer service with the organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need.

Syllabus

Introduction
  • Becoming an effective customer service leader
  • What you need to know before watching this course
1. Establishing a Customer Service Foundation
  • Why effective service leadership is so important
  • Aligning service with your organization's vision and mission
  • Stories from the field: Aligning service and mission
  • Understanding customer expectations
  • Establishing a key performance indicator
  • Boosting the value of customer service
2. Engaging with Customers
  • Developing your service strategy
  • Stories from the field: Customer access strategy
  • Instilling service supporting metrics
  • Putting yourself in your customer's shoes
  • Creating customer advocates
3. Building a Strong Service Approach
  • Cultivating a customer-focused culture
  • Understanding and improving the service process
  • Stories from the field: Improving the service process
  • Prioritizing improvements in your service approach
  • Leveraging technology
  • Principles of effective budgeting
4. Reaching Your Organizational Potential
  • The importance of celebrating wins
  • The highest level of leadership
  • Next steps in your leadership journey

Taught by

Brad Cleveland

Reviews

4.7 rating at LinkedIn Learning based on 2285 ratings

Start your review of Customer Service Leadership

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.