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LinkedIn Learning

Communicating with Emotional Intelligence

via LinkedIn Learning

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Overview

Syllabus

Introduction
  • Communicate with emotional intelligence
1. Understanding Emotional Intelligence
  • What is emotional intelligence?
  • Why emotional intelligence matters
2. Communicating Self-Awareness and Self-Management
  • Communicate confidently and with tact
  • Manage your emotions
3. Empathizing and Building Relationships
  • Understand others' views
  • Switch perspectives
  • Balance empathy and accountability
  • Showing you're listening
  • Paraphrase messages in your response
Conclusion
  • Recognize emotional intelligence cues
  • Your EQ experiment

Taught by

Brenda Bailey-Hughes

Reviews

4.7 rating at LinkedIn Learning based on 16110 ratings

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